FAQs

What is the production lead time?

It is a pre-assembled lighting unit and the core component of a luminaire, typically consisting of multiple LED chips, a substrate or PCB, and other necessary components or optical elements such as lenses. By simply installing it into a housing and connecting it to a compatible driver, a complete luminaire can be created. It provides uniform, reliable, and high-efficiency illumination across various applications.

Our products cover the Ultra High-Efficiency Series, Human-Centric Lighting Series, Super Energy-Saving Series, and High-Efficiency Driverless Series, suitable for various luminaires and applications such as linear lights, lightboxes, and outdoor streetlights. At the same time, we are continuously developing new products and offer customized solutions to meet customer needs. You can visit our website to explore more of our LED lighting products.

You can use the online chat on every page of our website to contact us. We are available online during office hours, and you can also leave a message when we are offline. Alternatively, you can directly contact our sales team through the website inquiry form, email, or phone to order our LED module products. Please provide the product model, quantity, and any customization requirements. Our team will review your request, provide a quotation, and guide you through the entire ordering process, including payment, production, and delivery.

To customize a product, please provide us with your specific requirements, such as LED type, power, dimensions, optical design, or any other project-specific needs. Our engineering team will review your request, suggest suitable solutions, and provide a preliminary design and quotation. Once confirmed, we will proceed with production, ensuring that the customized product meets your technical and quality expectations.

The mass production cycle for standard LED modules is approximately 10-14 days, while the production cycle for samples is around 5-7 days. For urgent samples, the fastest delivery can be completed in 3 days. To accelerate the progress of your project, we offer an expedited delivery service. Please note that all expedited delivery services are fully subject to the specific requirements of your PCB. Meanwhile, adhering to our pursuit of product quality, we need to ensure that strict quality inspection and testing procedures are still maintained during the urgent production process.

Where are product instructions found?

All manuals and product introductions can be found under the “Product datasheet” tab on the product page.

Most of our LED strips can be cut and extended. The strips or marked cut sections indicate where cutting is allowed, ensuring safe and reliable use. You can then choose compatible LED connectors or soldering wires according to the size of your space.

Both 12V and 24V LED strips have their own strengths. 24V LED strips are better for longer continuous runs, as they minimize voltage drop and allow for more stable brightness across the entire length. They are also more efficient, drawing less current for the same power, which reduces heat and enables the use of thinner wires—making them ideal for large-scale or commercial projects. On the other hand, 12V LED strips are often more flexible for smaller or more intricate installations, as they can be cut into shorter segments, providing greater adaptability in tight spaces or detailed lighting designs.

Our high-efficiency modules are developed through rigorous design and component selection, using high-quality LED chips to achieve superior luminous performance. All luminous efficacy data is verified through integrating sphere testing to ensure accuracy and reliability. Of course, actual performance may vary depending on factors such as driver efficiency, optical lenses, and application environment.

What is the production lead time?

The mass production cycle for standard LED modules is approximately 10-14 days, while the production cycle for samples is around 5-7 days. For urgent samples, the fastest delivery can be completed in 3 days. To accelerate the progress of your project, we offer an expedited delivery service. Please note that all expedited delivery services are fully subject to the specific requirements of your PCB. Meanwhile, adhering to our pursuit of product quality, we need to ensure that strict quality inspection and testing procedures are still maintained during the urgent production process.

How is the price of your LED modules calculated?

Our pricing depends on product specifications, order quantity, customization requirements, and component configuration. For our standard products, you can contact us directly for a quotation. For customized products, please share your requirements with us. After an initial evaluation, we will provide a preliminary quotation, and a partial engineering fee may be charged based on the design needs. To give you peace of mind, we always provide a detailed cost breakdown for discussion and confirmation. We look forward to establishing a long-term partnership with you, and bulk orders can enjoy more competitive pricing!

Yes, for most orders we support staged payments: typically a deposit is paid when placing the order, and the balance is settled before shipment.

We provide the highest-quality lighting solutions on the market, supported by outstanding engineering expertise and customer service. We believe our prices are highly competitive. In addition, we offer a customer-based pricing model, and in certain cases, we can provide extra discounts based on your company and/or project. Please feel free to contact us to explore tailored commercial pricing options.

The MOQ varies depending on the product. For standard modules, the MOQ is relatively low, while for customized modules, it depends on the design complexity and production schedule. For orders below the MOQ, a reasonable engineering fee may be charged before production.