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Privacy Policy

Welcome to the official website of HIGNTEK (www.higntek.com). This website is operated by Higntek (Shenzhen) Co., Ltd. (hereinafter referred to as “we,” “us,” or “our”). Whether you are a customer or a visitor to our website, we place great importance on the protection and security of your personal data. We are committed to safeguarding your privacy and handling all information in strict confidence. This Privacy Policy explains how we process the personal data collected from you when you access and use our website and related software programs and applications (collectively, the “Platform”), as well as the purposes for which such data is used. This Policy applies only to information collected through this website and does not cover any information that Higntek may collect offline (such as through telephone calls, postal correspondence, or other offline channels). All Higntek websites adhere to this Privacy Policy. By accessing or using this site, you acknowledge and agree to the terms described herein. Please read this Policy carefully. If you have any questions, comments, or suggestions, you may contact us at: higntek005@higntek.com.

Information We Collect

When we collect personal data, we will specify the purpose for which the data is used. In some cases, we only collect personal data to the extent necessary for achieving these purposes. Once personal data is no longer needed for further use, we will delete the data.

1. Information You Provide Voluntarily

In most cases, you can browse the Higntek website without providing any personal information. However,

  • when you contact us through our official website to request a quote, inquire about products, or customize services, we will collect your name, job title, email address, phone number, company name, company address, industry, project name, project information, LED module files, drawings, and a description of your main requirements to better understand your specific needs. If you contact us, we may also retain a record of the communication.
  • When both parties express interest in a business collaboration, we will need to collect your name, job title, email address, phone number, country/region, industry, company name, and specific business requirements to better understand your needs and facilitate communication regarding the potential cooperation.

2. Information Collected Automatically

When you browse the platform, certain traffic data may be collected passively, meaning that this data is not actively provided by you. The following information will be collected:

1）Through your browser and device:

Browsers automatically collect certain information, such as your Media Access Control (MAC) address, time zone settings and location, computer type, operating system type and version, screen resolution, and internet browser type and version, etc. If you access the platform via a mobile device or other connected products, certain information about that device may also be collected, including your device type, network service provider, and other identifiers.

2）IP Address Collection:

The internet typically collects IP addresses, and many online service providers (including website operators) automatically do this. Your IP address is a number automatically assigned to your computer by your internet service provider. Each time a user visits the platform, our server log files automatically identify and record the user’s IP address, the time of access, and the pages accessed. We use IP addresses for purposes including calculating platform usage, helping to diagnose server problems, and managing the platform.

3. Information Collected by Third Parties

We may use pixel tags and third-party analytics tools (such as Google Analytics) to collect certain data, including the pages you visit, the time spent on each page, the products you browse, and your previous preferences. This information is used to measure the effectiveness of our marketing campaigns, track platform usage and response rates, and monitor the activities of platform users and email recipients. We may also receive similar data from our business partners (including online advertising networks) and social media platforms (such as Facebook, Twitter, YouTube, Pinterest, and Instagram), provided that your registration and privacy settings on these third-party platforms allow us to do so. However, this traffic data does not include any personally identifiable information; it is used to analyze and improve the platform and to provide our users with a better online experience.

How We Use the Information We Collect

We need this information to better understand your needs and provide you with improved services, particularly for the following reasons:

1）Internal Record Keeping:

We also collect and compile data, such as statistical or structured information, for standardized data management, and such records are maintained and overseen by designated personnel.

2）Providing Information or Services:

We will provide you with information, products, or services that you have requested, or information, products, or services that we believe may be of interest to you.

3）Contacting You for Feedback or Market Research:

We may occasionally use your information to contact you for feedback on orders or for other market research purposes. We may reach out to you via email and use this information to improve our website, products, or services based on your interests.

4）Promotional Communications：

If you consent, we will regularly use your provided email address to send you promotional emails about new products, special offers, or other information that we believe may interest you. This may include notifications about changes to our platform, products, and services.

5）Fulfillment of Contractual Obligations:

We will use your information to fulfill obligations arising from any contracts we have entered into with you.

6）Technical Analysis：

This includes analyzing the performance of our website, auditing, developing new products and features, enhancing our website, identifying platform usage trends, and determining the effectiveness of our promotional activities.

7）Security Monitoring and Risk Prevention:

We use your information for security monitoring, identifying abnormal access behaviors, protecting user accounts, and ensuring the reliability of our platform environment.

Our General Principles for Handling Data

1. Data Storage

We retain personal data only for the period necessary to fulfill the purposes outlined in this policy and within the timeframes required by applicable laws and regulations, unless a longer retention period is mandated by law. If we cease operating our official website or any related services, we will immediately stop collecting your personal information and notify you through a public announcement. At the same time, any personal information we store will be deleted or anonymized.

2. Data Sharing

1）We may share the collected data with certain employees within our company or its subsidiaries for the purposes described in this Policy. We will strictly limit the number of personnel involved in such sharing and require all authorized employees to adhere to rigorous confidentiality standards.

2）Circumstances under which we may disclose information to external third-party websites: We adhere strictly to statutory data protection regulations. Information will be shared with third parties only with your explicit consent.

  • Service providers acting on our behalf: We may share information with companies that assist us in providing services, such as logistics providers, payment platforms, customer information database managers, email service providers, and security management platforms. We require these external companies to keep all shared information confidential and to use it solely for fulfilling their contractual obligations to us.
  • Business transfers: If Higntek or any of its affiliates or subsidiaries undergoes a business change—such as a merger, acquisition, or sale of certain assets—and the relevant transaction involves the transfer of your personal information, we will require the new company, organization, or individual holding your data to continue abiding by this policy, subject to obtaining your authorization or consent.
  • We also reserve the right to transfer personal data to third parties under the following circumstances: (i) To comply with applicable laws, including those outside your country of residence, fulfill legal obligations, or respond to legal proceedings; (ii) For matters involving national security or defense; (iii) To respond to requests from public and governmental authorities (including authorities outside your country of residence); (iv) When required to protect the rights, privacy, property, or safety of you or others, or to safeguard the operations, rights, property, or security of us or any of our affiliates due to your actions or inactions.

Use of Cookies

Our website uses Cookies and related technologies to ensure proper site functionality and provide you with a smoother browsing experience. Cookies are small text files stored on your device, typically containing identifiers, the website name, and a series of numbers and characters. They help record your preferences, improve page loading efficiency, and assist us in understanding how our website is used. Some Cookies expire once you close your browser (session Cookies), while others remain active for your next visit (persistent Cookies).

Cookies enable us to:

  • Remember your language settings, browsing preferences, and interaction choices so you do not need to re-enter the same information repeatedly;

  • Analyze website traffic, time spent on pages, and common user behaviors to improve the structure and quality of our content;

  • Present more relevant content or services when necessary;

  • Support the operation of certain third-party tools, such as analytics services or security features.

You may adjust how Cookies are used through your browser settings, including limiting, blocking, or deleting stored Cookies. Please note that disabling Cookies may result in certain features not functioning properly or may affect your overall browsing experience. For more information on managing Cookies, please refer to your browser’s help documentation or consult reputable online resources.

How We Protect Your Personal Information

The security of your personal data is of utmost importance to us, and we are committed to handling this information with the highest level of care. We implement all reasonable, industry-standard technical and organizational measures to ensure that your data remains secure throughout transmission and storage. These measures include encryption technologies, firewalls, access control mechanisms, and the principle of data minimization. We only collect and use your information when necessary to fulfill specific business purposes, and access to such data is strictly limited to authorized personnel and service providers.

We regularly review our security policies, monitor potential risks, and update our safeguards in accordance with technological advancements to reduce the likelihood of data breaches, alteration, or unauthorized access. If any incident occurs that may compromise the security of your personal information, we will take prompt remedial action in accordance with applicable laws and notify you and relevant regulatory authorities when required.

You have the right to access, correct, restrict the processing of, and request the deletion of your personal information. If you have any questions or requests regarding data protection, please contact our Data Protection Officer at any time. We will process your inquiry in a timely manner and in accordance with applicable legal requirements.

Your Rights Regarding Your Personal Data

We respect your control over your personal information. When we process data that relates to you, you are entitled to the following rights:

1. Right to Access and Rectification

You have the right to ask whether we are processing your personal data and, if so, request a copy of such data. If you discover that any of your personal information is inaccurate, you may request that we correct it at any time. If you believe that certain data is incomplete, you may also request that it be supplemented.

2. Right to Restrict Processing

If you believe your data is being processed unlawfully, you may request that we restrict its use. In particular, if you contest the accuracy of the data or have objected to our processing, you may request that we limit how your information is handled while we evaluate your claim. We will assess your request in accordance with applicable laws.

3. Right to Erasure

You may request the deletion of your personal data if you believe it is no longer necessary for the purposes for which it was collected, if there is insufficient legal basis for its continued use, or if the data has been processed unlawfully. However, certain legal or operational requirements may prevent us from deleting all data immediately.

4. Right to Data Portability

Where technically feasible, you may request that we provide your personal data to you or to a third party in a structured, commonly used, and machine-readable format.

5. Right to Lodge a Complaint

If you believe that your personal data rights have been violated, you have the right to file a complaint with the appropriate supervisory authority.

Information Related to Minors

The products and services offered on this website are primarily intended for users with full civil capacity and are not promoted or marketed to minors. We do not knowingly collect personal data from individuals within this age group. If we become aware that we have inadvertently collected personal information from a minor during our operations, we will promptly delete the relevant data or, where necessary, contact the minor’s guardian to obtain appropriate authorization.

Third-Party Websites

This Privacy Policy does not apply to third-party websites that may be linked on our site. We cannot guarantee that such third parties will handle your personal information in a reliable or secure manner. We recommend that you review the privacy statements of those websites before providing any personal data or using their services.

Changes to This Privacy Policy

This policy was last updated on November 25, 2025, and will take effect on the same date. We reserve the right to modify or update this Privacy Policy at any time. We encourage you to review it periodically to stay informed about any changes. Where possible, we will provide additional notice of significant updates.